Question 1

How do I create an account?

Accepted Answer

Setting up an account is quick and simple! Just follow the steps below:

On Desktop:

1. Head to the top right corner of the screen, next to the wishlist heart icon.
2. Click the person icon.
3. Select Register.
4. Fill out the form with your details and submit to create your account.

On Mobile:

1. Tap the person icon in the top right corner, beside the cart icon.
2. Choose Register.
3. Complete the form and create your account.

Tip: Make sure to save your password in a secure place for futur

Question 2

Can I place my order over the phone?

Accepted Answer

Yes — we're happy to take your order over the phone during business hours.

Business Hours: Monday to Friday, 8:30 AM – 4:30 PM (AEST)
Phone: 07 3521 8102

If you'd prefer to order online, our website is available 24/7 and our Help Centre can guide you through the checkout process step by step.

Question 3

Do You Offer a Subscription Service?

Accepted Answer

We don't currently offer a subscription or automatic ordering service, so you'll need to place a new order each time you'd like to purchase.

If you have any other questions, feel free to get in touch - we're happy to help!

Question 4

Will I Be Charged U.S. Import Tariffs?

Accepted Answer

This article applies to customers ordering from the United States.

Are U.S. tariffs applied to all shipments?
Yes. Since August 29, 2025, all orders shipped to the United States are subject to import duties and customs clearance, regardless of order value. The previous US$800 'de minimis' duty-free threshold has been removed.

How are tariffs and fees handled?
Pacific Pet Supplies collects all U.S. import duties and customs fees at checkout, alongside shipping costs. Your order ships Delivered

Shopping With Us

How do I create an account?

Can I place my order over the phone?

Do You Offer a Subscription Service?

Will I Be Charged U.S. Import Tariffs?