Question 1

What payment methods do you accept?

Accepted Answer

We offer several secure payment options at checkout:

PayPal
- Standard PayPal payments
- PayPal Pay in 4 — split your purchase into four interest-free instalments over six weeks (for details, visit PayPal's website or contact PayPal directly)

Credit & Debit Cards
We accept:

- Visa
- MasterCard
- American Express

All card transactions are protected by industry-standard SSL encryption.

Have a question about payment options? Contact us and we'll help you through the checkout process.

Question 2

How do I apply promo/discount/coupon codes?

Accepted Answer

1. Click the cart icon in the top right corner of the screen.
2. Select View Cart.
3. Click Add Coupon located below the shipping information.
4. Enter your promo code and click Apply. The discount will be automatically deducted from your total.

Promo Code Tips:

- Be sure to click Apply to see your updated total before checking out.
- Only one promo code can be used per order.
- Having trouble? Try clearing your browser cache or switching to a different browser or device.

Need help? Our suppo

Question 3

Why was my payment declined?

Accepted Answer

If your payment didn't go through, here are a few things to check:

1. Confirm whether your order was placed
Look for an order confirmation email (check your spam or junk folder too). If you have an account, log in and check the Orders section. No confirmation and no order listed usually means the payment didn't process.

2. Common reasons for a failed payment
- Card details entered incorrectly — double-check the number, expiry, and CVV
- Your bank blocked the transaction — some banks flag onlin

Question 4

Is my personal information secure?

Accepted Answer

The security of your personal information is our top priority. To protect your data, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol available for online transactions. This technology encrypts all your personal information before it is transmitted to us, ensuring it cannot be intercepted or read as it travels over the Internet.

During the transaction process, you can verify the security of your information by looking for a closed lock icon or an unbroken key ic

Payments & Discounts

What payment methods do you accept?

How do I apply promo/discount/coupon codes?

Why was my payment declined?

Is my personal information secure?